Security ↪reporting

Last updated: 6 November 2026

How to report an issue

Email info@smartmed.tech with “Security” in the subject line. Please include:

• the address of the page or system affected
• what you found and why it matters
• the steps we need to see it for ourselves

What happens next

We will reply within 5 working days to confirm we have your report. We will keep you updated while we look into it and tell you when it is fixed. If the issue affects a system we built for an NHS organisation, we will work with that organisation to fix it.

When you look into an issue

• Do not access, change or delete information that is not yours. If you come across personal or patient information, stop, do not keep a copy, and tell us.
• Do not run tests that could slow down or interrupt a service, or send automated messages through our forms.
• Do not try to trick our staff or clients, or try to get into any building.
• Give us a reasonable time to fix the issue before you tell anyone else about it.

What this covers

This applies to smartmed.tech and the software we build and look after for clients. We do not offer payment for reports.

Our security.txt file lists the same contact details in a standard format.

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